Our Personal Health Record (PHR) online portal makes it easy for anyone in Suffolk to access the sexual health services they need.
All informational held on your profile is completely confidential and will not be linked to or shared with any other NHS health record or professional
Access the PHR using the following link and click ‘Register’ on the PHR home screen.
When registering you will need access to your private email account and mobile phone. These must be your own private email and mobile number and must not be shared with anyone else or accessible to anyone else registering for a PHR you are giving your consent for us to contact you using the email address and mobile number provided.
Once you have submitted your details, you will need to verify your email address within 24 hours. If you do not verify your email address within this timeframe, you will need to go through the registration process again. Once you have verified your email address you will be sent a verification code via text message to your mobile phone.
After everything is verified, we will ask for some more information to complete your profile. Once you’ve entered in this information, you will be able to use the PHR for ordering online tests, ordering condoms, and booking appointments.
If you already have a PHR account, navigate to the PHR home screen and select ‘Log in’. You will then be able to log into your account using your email address and password.
If you haven’t received a verification email when signing up to the PHR. Click on the ‘Help’ button and select ‘Resend registration confirmation email’. If you have still not received your verification email, contact the Navigation Hub on 0300 303 9982.
If you haven’t received a verification email when signing up to the PHR. Click on the ‘Resend’ to resend the verification code. If you have still not received your verification SMS, contact the Navigation Hub on 0300 303 9982.
Scroll up on the registration form and check all questions have been answered. If they have, try and resubmit. If the same error message is still appearing, contact the Navigation Hub on 0300 303 9982.
If your postcode isn’t recognised when signing up for the PHR, contact our Navigation Hub on 0300 303 9982 who will be able to help you.
The Personal Health Record database stores the minimum data required to allow the identification of the patient’s PHR account.
The data stored in the PHR database includes email address, mobile number, and password.
No other personal data is stored online.
When signing up for the PHR, you need to provide your email address, mobile phone number and some additional personal information including full name, date of birth, gender identity and sex assigned at birth.
For security reasons you cannot change your email and mobile number on the PHR. To change these details, contact the Navigation Hub on 0300 303 9982. We may need to verify your identity to do this.
If you have forgotten your password, you can reset your own password online by selecting ‘Help’ at the bottom of the login screen of the PHR. If you are still struggling to access your account, please contact our Navigation Hub on 0300 303 9982.
If we send you a message through your PHR, we will notify you via SMS and email. Other notifications can be switched off using the ‘Alert settings’ on your PHR.
To delete your PHR record, contact our Navigation Hub on 0300 303 9982.
Other than Suffolk sexual health staff involved in your care and treatment, only you will be able to access your results and details through your PHR by using your verified login details.
We will only share information about you with your GP or other professionals outside of the sexual health teams if you agree to this, or in limited circumstances where we are under a duty to share your information, for example due to a legal requirement and we would always try to discuss this with you first.
You can use the Personal Health Record to book an appointment.
The PHR will then ask a series of questions to find the right appointment for you.
Based on your answers, you may be offered a Telephone or Face to Face Appointment at your chosen Clinic.
After you’ve booked your appointment in your PHR, you will be able to see the details in your PHR. You will receive an appointment reminder by text message a couple of days before your appointment.
Yes, you can cancel an appointment online through the Personal Health Record. Simply, go click ‘Appointments’ on your PHR home screen. Find the appointment you want to cancel and select ‘Cancel’.
Yes, if you can no longer make your booked appointment, you can rearrange it through the PHR. Simply, go click ‘Appointments’ on your PHR home screen. Find the appointment you want to rearrange and select ‘Cancel’. You can then book another appointment to your chosen time via the PHR.
Typically, a clinician will contact you in 2 working days. If you don’t think you can wait and want to speak to someone, please contact the Navigation Hub on 0300 303 9982. If your symptoms get worse, please contact 111.
Condoms by post is a service available for Suffolk residents aged 25 years and over. Please log into your PHR to order online.
For people living in Suffolk aged 16 – 24 years, you can access free condoms via the eC-Card App. A link to download the app is here.
For under 16s, contact the clinic on 0300 303 9982 directly how we advise you on how best to receive condoms.
Log into your PHR. On the PHR Home Screen, Click on ‘Free Condoms’. You will then fill in a series of questions. If eligible for condoms online, enter in your delivery details and they will be delivered to your chosen address.
You can also choose to pick up condoms from one of our clinics. The addresses and opening times to all our clinics are available here.
Posted condom packs include 12 condoms.
Condoms are typically delivered within 10 days but can sometimes take longer. If you have a question about your condom delivery, contact our Navigation Hub on 0300 303 9982.
Online STI Test Kits are available to residents in Suffolk area. In the PHR you will be asked a series of questions to find out if you are eligible for ordering tests online.
To order STI Test Kits online log into your PHR and select ‘New kit’. You will then be asked a series of questions to enable you to order a STI kit.
Currently, the online STI tests offered are Chlamydia, Gonorrhoea, HIV and Syphilis.
You will go through a series of questions in the PHR to determine which tests you should be tested for; in some cases, you may be offered an appointment at a clinic for additional tests.
Please allow 7 days for a STI Kit to arrive. If you have any questions about your STI Test Kit, contact our Navigation Hub on 0300 303 9982.
Your postal kit will be in a plain envelope, and simply posted through the letterbox of your chosen address. There is no need to sign for it.
Please allow 14 days for your results to appear in your PHR. You can track where you test in the ‘View orders’ section in your PHR.
You will receive a SMS to let you know when they are available and to log into your PHR to view results. To view your results, log in to your PHR, go to the ‘View orders’ and press the ‘View Results’ button.
If all your tests are negative (normal) you do not need to do anything.
If your test is abnormal or need to be repeated, you will be contacted by the Results Team. If you need to contact us, please call the Navigation hub 0300 303 9982.
There could be a few reasons why you are unable to order a test kit for example you may not be eligible, or you may have ordered a test too recently.
To contact our Navigation Hub to discuss this please call us on 0300 303 9982.
Please allow up to 14 days for your test kit to arrive. If it’s been over 14 days, you can order another kit through the PHR. If you require further support, please contact our Navigation Hub on 0300 303 9982 and they’ll be able to help you.
Results should come through automatically to your PHR when they have been processed by the lab. If your results haven’t come through, check the status of your test kit by clicking ‘View orders’ on the PHR.
If you have any questions about your results, please contact our Navigation Hub on 0300 303 9982.
Yes, you can track where your kit is via the PHR. Click ‘View orders’, you will be able to see where your kit currently is.
Your journey with Suffolk Sexual Health Service begins with a conversation. Whatever your query or area of interest, we’re here to help. From detailed enquiries about our diverse services to general information requests, our dedicated team is ready to assist you.
Registered address: 900 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQ. Registered in England and Wales No. 07320006.
