Suffolk Sexual Health Service understands that your privacy is important to you and that you care about how your information is used and shared online.  We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Who are we?

Provide CIC as lead provider is responsible for the delivery of the Suffolk Sexual Health Service (SSHS) across Suffolk. Provide is working with a
number of organisations with extensive experience of innovative sexual health delivery, geographical insight and specialist knowledge to ensure that all aspects of a focussed, specialist and general service delivery are available, accessible, safe, efficient, and responsive.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive, and of high quality.

The SSHS is commissioned by Suffolk County Council.

Why we keep personal information about you

We aim to provide you with the highest quality care. To do this, we must keep records about you and the care we provide for you.

Our staff are trained to handle your information correctly and protect your privacy. We aim to maintain high standards, adopt best practice for our record keeping, and regularly check and report on how we are doing. Your information is never collected for direct marketing purposes and is not sold on to any other third parties. Your information is not processed overseas.

Information is held for specified periods of time as set out in the Records Management Code of Practice for Health and Social Care.

How do we collect information about you?

When you contact us for the first time (by phone to our intelligence centre, our website, or visiting one of our clinic locations), you will
be asked to provide us with some information including your name, some contact details and some information about your sexual history.

If you visit us again you will be asked to check that the details we hold about you are accurate and up to date, including your contact details.

Please inform us if any of the information we hold about you is incorrect.

What information do we keep about you?

The information we hold may include:

• Basic details, such as your name, address and next of kin.
• Contacts we have had with you, such as clinic visits.
• Notes and reports about your health and any treatment or care you needed.
• Details about your treatment and care.
• Results of laboratory tests and home tests requested through the service.
• Assessment records based on medical and sexual history.

How do we hold your information?

We keep electronic medical records which are accessible to those involved in your care or administration in the sexual health teams across Suffolk. This is to support your individual care and treatment. We will only share information about you with your GP or other professionals outside of these services if you agree to this. Even if you are under 18 we will keep your medical records confidential unless there is a legal reason to do so (see ’How do we use your information?’ below)

How do we use your information?

Information collected about you to deliver yourhealth care is also used to assist with:

• Making sure your care is of a high standard.
• Assessing your condition against a set of risk criteria to ensure you are receiving the best possible care.
• Reporting and investigation of complaints, claims and untoward incidents.
• Reporting events to the appropriate authorities when we are required to do so by law.

The legal basis for the processing of data for these purposes is that as a provider of NHS care we have a public duty to care for its patients, as guided by the Department of Health and Data Protection law which says it is appropriate to do so for health and social care treatment of patients, and the management of health or social care systems and services.

Anonymised information may also be used to help us:

• Obtain payment for the care we provide.
• Make sure our services meet patient needs in the future.
• Review the care we provide to ensure it is of the highest standard.
• Teach and train healthcare professionals.
• Prepare statistics on our performance.

There may also be situations where we are under a duty to share your information, due to a legal requirement. This includes, but is not limited to, disclosure under a court order, sharing with the Care Quality Commission for inspection purposes, the police for the prevention or detection of crime, or where there is an overriding public interest to prevent abuse or serious harm to others.

Who can see you information?

The following organisations are involved in delivering each of the services. Each organisation delivering the service is registered with the Information Commissioners Office (ICO) to process personal and special categories of information under the Data Protection Act.

• Provide CIC.
• Inform Health.
• East Suffolk and North Essex NHS
  Foundation Trust.

This means that, depending on where you are seen, your information will be accessed by those involved in your care or administration in these organisations in order to deliver your individual care. Your information will only be accessed by those who have a legitimate need to know and who are involved in your care. We will only share your information with your GP or other health professionals outside of these services where you give us permission to, unless we have a legal duty to as described above.

Use of third party companies

To enable effective running of the sexual health services, we may share your information with external companies to process your data on our behalf, in order to support your individual care. The services may share your information with the following third parties. Where required we share the minimum information required in order for them to fulfil their obligation.

Terrence Higgins Trust (THT)THT are contracted to provide dedicated outreach and support to high-risk
communities, where key issues are HIV testing, late diagnosis, and risk.

We make sure that any third party your information is shared with complies with the same high levels of data security and maintain strict confidentiality through the use of contractual clauses and / or through Information Sharing Agreements.

Your Rights

Data protection laws give individuals rights in respect of the personal information that we hold about you. These are:

1. To ask for access to your information (see Your Information page on our website).
2. To ask for your information to be corrected if it is inaccurate or incomplete (see Your Information page on our website).
3. To ask for your information to be deleted or erased. Please note that this does not apply to your health or care record, or where we process information for public health or scientific research purposes.
4. To ask us to restrict the use of your information in some circumstances.
5. To request your personal information to be transferred to other providers on certain occasions.
6. To object to the use of your personal information. In certain circumstances you may also have the right to ‘object’ to the processing (ie sharing) of your information where the sharing would be for a purpose beyond your care and treatment (see ’How do we use your
   information?’).

Should you have any further queries on the uses of your information, please speak to your health professional, or our Data Protection Officer –
provide.infogov@nhs.net

Should you wish to lodge a complaint about the use of your information, please contact our Customer Service Team –
provide.customerservices@nhs.net

If you are still unhappy with the outcome of your enquiry you can write to:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or telephone: 01625 545700.

Organisations delivering service and ICO Notification No. 

Provide CIC – Z2604172
East Suffolk and North Essex NHS Foundation Trust – Z6601302