Cookie Policy

How can you access your information?

Data Protection Legislation allows service users or staff to find out what information we hold about them and this includes health records, staff records, etc.

Please submit the information request via our secure SAR Portal in order for you to receive the information requested securely. 

You may need to register if you do not already have an account on the portal. Once complete, you will be able to view your request/records securely using a download function within the portal, reducing the need for paper copies, DVD files, etc.

If you want to access your records, click the button below and make a request via our online portal.
If you have any issues or would like further information please contact the team at 


Information you request under a subject access request is supplied free of charge.

If you make a request for further copies of the same information we may charge a reasonable fee to cover the cost of supplying this. The fee will be based on the administrative cost of providing the information and will be advised to you at the time of your request if this is relevant.


Time Period

Once we have received your application and consent form, we will respond within one month to provide the information you have requested. Very occasionally it may not be possible to comply within this time frame, but you will be informed if this is the case within one month of receipt of your request to explain why the extension is necessary. In order to avoid a delay, please specify the nature of the information you require on the application form.

Incorrect or incomplete information

 If you feel that the information that we hold about you is incomplete or incorrect please let us know by submitting a request through the SAR portal.


If you are dissatisfied with the way we have dealt with your request, please write to:

Provide Customer Service Team,

900 The Crescent, Colchester Business Park,
Colchester, Essex C04 9YQ.


If you are still not happy with the outcome of our review you can contact the Information Commissioners Office at:

Information Commissioners Office

Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

t: 0303 123 1113

Further information

All of our staff and those who work with us to provide your care, have a duty to treat information about you confidentially, hold it safely and share it only when necessary in accordance with the Data Protection Legislation and the Caldicott Principles.

We have a legal duty to keep information about you confidential.

For further information about the type of information we hold about you, how we use this and how you can access it, please view our ‘Your Information, Your Rights’ leaflet by clicking the button right. This leaflet describes how Provide collects, uses, retains and discloses personal information. Different organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or privacy notice.