With Suffolk Sexual Health Services, you can access advice, testing and treatment across our county – including at home.
If you have a suspected STI, our free self test kits makes it quick, easy and discreet to find out.
With easy-to-understand instructions, it takes just a few minutes to give a small sample of urine, blood or with a swab of your intimate areas.
You simply place the sample in the prepaid envelope, pop it in the post and you’ll receive the results – by text – in just a few days via your Personal Health Record.
We also recommend routinely testing between partners or at regular intervals every 3 or 6 months is advised, our free self-testing kits make it quick, easy and discreet to test for STIs.
If a more detailed conversation – or a physical examination – is required, we’ll book you a face-to-face appointment at one of our many clinic locations across Suffolk.
A trained clinician will discuss your needs and check you’re comfortable before conducting any examination or procedure. They may prescribe suitable treatment or refer you to other services.
It’s friendly, discreet and completely confidential.
After speaking to our helpline – or using a home testing kit – it may be recommended that you speak to a clinician by phone.
It’s a quick, convenient and discreet way to get professional advice – in your home or wherever you feel most comfortable.
The clinician will discuss your circumstances or test results, offer advice and arrange any treatment which may be needed.
It’s as easy as 1-2-3…
1. Download the eC-Card app from Google Play or the Apple App store
2. View three short videos and complete a simple questionnaire
3. Visit one of our convenient pickup points across the county, scan your unique QR code and discreetly collect your free condoms and lube
Contacting a sexual health service for the first time can be a little daunting, so here are some easy answers to many of the questions you may have.
Our colleague will ask a few simple questions to understand your circumstances and the support you need – so relax and take your time.
Everything is completely confidential. Nothing will be sent to your home address.
We’ll help you access whatever you need.
This may include talking through your situation, giving you advice, helping you access protection or contraception or organising a STI test.
We offer discreet and easy STI self test kits for many of the most common infections.
If an alternative test or examination is needed, we’ll help you book in a confidential appointment at a local clinic.
We will never ask you to expose any part of your body during a video consultation.
If an examination is required, we’ll book an appointment at a clinic where a doctor will make any examination as quick and unobtrusive as possible.
No one. Your appointment and test results are confidential.
Sexual health services keep separate medical records and will only share information with your GP or other professionals if you agree to it.
If a test is required, many can be conducted by yourself at home. Other infections may need a visit to a clinic.
Most require a sample or urine or swab of the infected area. Others may require a blood test. This will all be explained to you before the test is arranged.
Firstly, please don’t worry, almost all STIs are now treatable.
You’ll be contacted so you can discuss the result and any suggested treatment with a doctor or nurse. In addition to any appropriate medication, you may be offered counselling and other forms of support to help you cope.
Our resource hub is a great place to learn more and get answers.
We’ve an extensive range of downloadable content on contraception, birth control, the law surrounding sex, STIs, treatments and much more.
Your journey with Suffolk Sexual Health Service begins with a conversation. Whatever your query or area of interest, we’re here to help. From detailed enquiries about our diverse services to general information requests, our dedicated team is ready to assist you.
Registered address: 900 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQ. Registered in England and Wales No. 07320006.
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Suffolk Sexual Health Service
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to